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Download TelDig's presentation at the recent Damage
Prevention Convention!
During
the recent Damage Prevention Convention, held in San Diego
earlier this month, TelDig Systems delivered a
presentation on the handling and the advantages of using
digital sketches in the Damage Prevention process. TelDig
has successfully been using digital sketches since 1994.
We have found, from our customers, that they have proven
to be extremely useful for reducing damages, improve the
call/ticket ratio by improving the digsite screening
ultimately reducing costs to One Call members.
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Greetings!
The
digging season will quickly pick up as we are in
the midst of preparations to better serve our
digging communities, when the time comes. We
realize software is just one of the items that
needs to be considered in the overall service
offering you put forward to excavators and
homeowners. That is why we will offer articles and
opinions on other topics than software in the
coming issues of this newsletter. Stay tuned...
We
appreciate the time you take on this newsletter.
Regardless of size, TelDig's technology can help
you save money and improve operations. Partly
owned by a Gas Utility, TelDig understands the
business and the concerns for a safe and stable
product. TelDig covers the ticket's entire cycle
with feedback: from the One Call Center to the
Locator in the field and back.
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Implementing
software...smoothly!
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 Implementing
or changing mission critical software is a scary
perspective. Some would rather keep an outdated,
under-performing and limited software system than
risking the change. Like any new system or process
implementation, people are afraid of the unknown and
how it will affect their daily tasks. It's human
nature. Our current and daily ways are comfortable,
however inefficient they might be. Progress is based
on vision and calculated risks.
There
are logical project management methods and processes
that can be used to ensure a successful
implementation with minimal surprises. First and
foremost it requires good communication between
customer and supplier. Both must be able to listen
and accept to change some ways in order to reach the
ultimate goal: improvements in operations and
service with more profits. This newsletter's main
article provides some insights.
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Successful
implementation of TelDig Utility for On
Target Utility Services
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 TelDig
Utility now supports 100% of On Target
Utility Services' operations. The whole
implementation project was smooth as
different regions were phased in. TelDig's
locate ticket receiving & management
real time system is used by over 30
operators and 175 remote locators in the
field with TelDig Mobile in their laptops.
On Target Utility Services processes over
1.3 million tickets annually.
Visit
On Target Utility Services' Web site
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