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Remote Backup Services for
emergencies
TelDig's
support group recently launched a new service to ensure
continuous ticket validation and transmission in case of
emergencies for their one call center customers. Two (2)
of TelDig's One Call customers experienced server shut
downs that went almost unnoticed by members and
contractors.
TelDig uses the Internet and backup servers to ensure a
seamless switchover and continuous service to members and
contractors that otherwise would be affected by a shut down
at the center. |
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Greetings!
TelDig is constantly improving its software,
delivering more functionality to its customers. In
the first quarter, our One Call customers will
receive an important upgrade that was presented
recently at our Annual Users Group Meeting, held
in Albuquerque, NM in January. All 10 Centers,
using the software, provide valuable ideas on
improvements. In this issue, we are also
presenting an article on the usage of sketches; a
topic that was discussed at the last CGA meeting
held in December in Tampa, FL.
We appreciate the time you take on this
newsletter. Regardless of size, TelDig's
technology can help you save money and improve
operations. Partly owned by a Gas Utility, TelDig
understands the business and the concerns for a
safe and stable product. TelDig covers the
ticket's entire cycle with feedback: from the One
Call Center to the Locator in the field and back. |
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NSTAR implements TelDig Utility
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 NSTAR
recently implemented TelDig Utility to
manage its locate operations. The electric
and gas utility receives more than 150 000
tickets a year from Digsafe, New-England's
One Call Center.
As Massachusetts' largest investor-owned
electric and gas utility, NSTAR has been
transmitting and delivering electricity and
natural gas for more than 100 years. NSTAR
serves nearly 1.4 million residential and
business customers in over 100 Eastern
Massachusetts communities. NSTAR's regulated
subsidiaries have more than 3,300 employees.
Click on the
logo to visit their website |
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Benefits of electronic sketches - a topic
discussed at the last CGA
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TelDig One Call has been economically manipulating
electronic sketches for several years now.
Following the discussions on the subject at the
last CGA meeting, TelDig is offering its opinion
on the issue, based on its experienced.
With the use of FTP, Email and the Internet,
electronic sketches can now be economically
manipulated. Technology can not anymore be the
barrier preventing one call members to benefit.
TelDig customers using electronic sketches could
not operate without them.
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