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Ontario
One Call adds screening services with TelDig Utility
Following
the successful implementation of TelDig One Call,
Canada's biggest One Call Center recently launched
screening services with TelDig Utility. The goal is to
increase the number of cleared tickets and improve the
call vs. ticket ratio. Last year, Ontario One Call
processed about 426 000 locate requests, generating over
1.3 million tickets.
Find
out more...
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Greetings!
Life
goes on! After 9/11, IRAQ and SARS, let's hope for
calmer times ahead. The simple fact that ticket
volume is growing in several areas means that
excavators are busy and that we keep on with our
daily business, moving forward. We have to.
Technology is offering exciting challenges to our
industry and they are ours to grab. In this issue,
we looked at GPS technology to try to understand
how it can improve the damage prevention process.
We
appreciate the time you take on this newsletter.
Regardless of size, TelDig's technology can help
you save money and improve operations. Partly
owned by a Gas Utility, TelDig understands the
business and the concerns for a safe and stable
product. TelDig covers the ticket's entire cycle
with feedback: from the One Call Center to the
Locator in the field and back.
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GPS technology
- more precision means less damage
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 Affordable
and user friendly, GPS (Global Positioning System)
technology brings only advantages to all parties
involved in our industry. This article tries to
list some of those benefits for Call centers,
Utilities and Locators as well as exploring an
innovative usage and understanding the reasons why
it isn't wider spread.
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TelDig Web -
Internet based lookup Module part of TelDig
Utility
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 TelDig
Systems has developed and successfully implemented
its TelDig Web module, part of TelDig Utility. The
product allows TelDig Utility system
administrators to provide secure ticket lookup
through the web. Entirely configurable, users can
see strictly the ticket statuses, ticket histories
or any ticket's details depending on the security
level and access rights, part of a Positive
Response solution.
TelDig
Web has been used by On Target Locating Services
for over 6 months by One Call members and
contractors throughout New England and New York.
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North Shore Gas
successfully uses TelDig Mobile with their wireless
network
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 Division
of People's Energy, North Shore Gas is based
in Chicago and have about 25 locators.
TelDig Mobile has been installed in rugged
touch screen Itronics laptop computers.
North Shore Gas uses Verizon's CDPD wireless
data network to communicate with the
locators. The system has been working
flawlessly for several months. |
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