|
10
years of commitment to the industry
TelDig's
first software product was implemented 10 years ago this
September. Opportunity knocked in 1994 and now utilities,
contract locators and call centers all over the
continent depend on TelDig's products daily. Pioneers
and visionaries, TelDig's founders and software
engineers have worked hard to develop a company that
bases its growth and progress on its customers.
Special thanks to all our customers and partners for our
success. Your constant input is essential to our progress. |
|
|
Greetings!
TelDig is constantly upgrading its products and
creating new ones to improve your operations and
reduce the costs. In this newsletter, we are
presenting some of our new software products.
Our R & D program works with the active
involvement of our customers, preventing blind
development of useless features and gadgets.
Regardless of size, TelDig's technology can help
you save money and improve operations. Partly
owned by a gas utility, TelDig understands the
business and the concerns for a safe and stable
product. TelDig covers the ticket's entire cycle
with feedback: from the One Call center to the
locator in the field and back. |
|
|
|
|
|
|
|
*
TelDig One Call's annual user group - another
great success
|
|
|
 Digline
of Idaho hosted this year's annual event. Again,
the one-on-one and group sessions were a hit for
all. The event is key in building the vital
synergy between TelDig's development and support
departments and its One Call customers.
TelDig's staff and the attendees worked together
to build a new strategy in identifying new
developments, delivering them on time and
sharing costs. |
|
|
|
*
J.D. Maniscalco - Special guest speaker at
TelDig One Call's user group meeting
|
|
|
 TelDig
invited J.D. to speak to the One Call customers
about the CGA and DIRT program. TelDig's
Canadian and American call center customers were
interested in learning how participating in the
DIRT program could help reduce damage to buried
infrastructure and better serve the digging
community. DIRT collects damage statistics that
can be used, among other things, by centers to
develop targeted communication strategies for
problems that would otherwise be difficult to
identify.
Special thanks to J.D. for his presence.
Click here to access the DIRT website |
|
|
|
*
Ontario One Call launches speech recognition
module for homeowners
|
|
|
 Ontario
One Call recently launched its Speech
Recognition service for homeowners. The
technology recognizes the words spoken by the
caller, populates the database and validates the
information. The request is then processed
without operator intervention.
The potential in savings is substantial. Ontario
One Call wants this technology to be adapted and
used by contractors in the future.
Click here to access Ontario One Call's website |
|
|
|
*
Info-Excavation will process web tickets without
operator intervention
|
|
|
 Info-Excavation
uses TelDig OneCall's web module to allow both
homeowners and contractors to create locate
requests. The technology validates all the
pertinent information for normal requests as
would an operator. Info-Excavation decided to
have those tickets processed automatically,
saving operator time.
During the User Group meeting, Info-Excavation
presented its screening department, how it works
and the extra revenue generated.
Click here to access Info-Excavation's website |
|
|
|
*
Diggers Hotline allows contractors to process
tickets automatically with remote access
|
|
|
 The
Wisconsin Center is currently improving
efficiency by allowing trained contractors to
process, themselves, tickets using TelDig's
technology. At the Users Group meeting, Mike
Meyer, Data Systems manager, explained what
Diggers Hotline's objectives and results were in
their contractor access strategy.
Click here to access Diggers Hotine's website |
|
|
|
*
TelDig will be present in Orlando for NUCA 2005
|
|
|
 Come
visit us at beautiful Walt Disney World Dolphin
Resort in Orlando, Florida in booth 724 at the
annual NUCA 2005. We would be pleased to show
you our new products and developments. Our
representatives are there to provide you with
the information and answer your questions.
Click here to visit their website |
|
