Greetings!

TelDig is constantly upgrading its products and creating new ones to improve your operations and reduce your costs. In this newsletter, we are presenting some of our new developments and general opinions about our industry.
Our R & D team works with the active involvement of our customers, preventing blind development of useless features and gadgets.

Regardless of size, TelDig's technology can help you save money and improve operations. Partly owned by a Gas utility, TelDig understands the business and the concerns for a safe and stable product. TelDig covers the ticket's entire cycle with feedback: from the one call center to the locator in the field and back. TelDig's new products now go beyond the damage prevention field.

·  TelDig Utility flexible GIS interfacing now works with Smallworld for screening

TelDig's development staff has recently interfaced Smallworld GIS for Teresan Gas. This enables the gas utility's operators to use the same GIS environment and customized tools to automatically zero-in on the dig site location for screening purposes. After Microstation and MapInfo, Smallworld is the latest GIS environment TelDig has interfaced.

TelDig Utility enables operators to attach a copy of the map and send it in the field to the locator's TelDig Mobile application. In return, the locator can create an electronic locate sketch and add information to the map and return everything to the office and/or the excavator.

·  TelDig Web deployment for one call centers: a success!

DigLine Ontario is the latest one call center to have implemented the TelDig Web module of TelDig's OneCall application. This module enables homeowners and excavators to use the web to create a validated locate request. The application uses TelDig OneCall's street validation process and its electronic sketch management features to properly identify the dig site location. It is then possible to process the locate requests without the intervention of the call center's operators, saving money and improving efficiency. TelDig Web also attaches and sends electronic sketches to the utility and/or locator, along with the ticket. Ontario One Call, Sask First Call, Info-Excavation, Diggers Hotline of Wisconsin and New Mexico One Call are currently offering this web service while BC One Call, Digline of Idaho and Alaska are implementing the module.

·  How to handle tickets for wide area projects?

Wide area projects (WAP) such as tree planting,sidewalk excavation or installing poles can be a real problem for call centers. TelDig has developped a feature where a one call operator uses a GIS tool to identify the wide area project's coverage to automatically break down and create tickets based on the smallest geographic identifier, such as a street segment.

TelDig WAP has proven to be highly efficient and saves the call center time and money.